Copy Trading Malfunction Policy

Introduction

This Copy Trading Malfunction Policy outlines the procedures and measures that Neolin FX will follow in the event of a malfunction related to our copy trading services. Our aim is to ensure fairness, transparency, and efficiency while minimizing disruptions to our clients who use copy trading.

Definition of Copy Trading Malfunction

A copy trading malfunction refers to any unexpected technical or operational issue that affects the normal functioning of the copy trading platform, including but not limited to:

  • Platform outages
  • Erroneous trade copying
  • Order execution failures
  • Latency or connectivity issues
  • Data corruption or loss

Identification and Notification

Detection

Upon detecting a malfunction, Neolin FX will promptly investigate to determine the cause and extent of the issue.

Notification

Clients will be notified of the malfunction as soon as possible through email, platform notifications, or the company website. The notification will include:

  • Description of the issue
  • Impact on trading operations
  • Estimated time for resolution, if available

Impact on Trading

Order Handling

  • Orders executed as a result of the malfunction may be subject to review
  • Pending copied orders may be cancelled or suspended to prevent further impact
  • Market orders placed during the malfunction may be executed at prevailing market prices once normal operations resume

Client Positions

  • Open positions that were copied during the malfunction may be adjusted to reflect accurate market conditions
  • Margin requirements and account balances will be reviewed for accuracy

Client Rights and Responsibilities

Claims

Clients may submit claims for review if they believe their trades or account balances were adversely affected by the malfunction. Claims must be submitted within …… days of the malfunction

Evidence

Clients should provide relevant evidence to support their claims, including trade logs, screenshots, and any communications with Neolin FX support

Broker's Discretion

Neolin FX reserves the right to take appropriate actions to maintain market integrity and client trust, including:

  • Adjusting or reversing trades impacted by the malfunction
  • Compensating clients for verifiable losses incurred due to the malfunction
  • Temporarily suspending copy trading activities to resolve the issue

Prevention and Improvement

Regular Maintenance

Neolin FX will conduct regular maintenance and updates to the trading platform and copy trading systems to prevent malfunctions.

Testing

New features and updates will undergo rigorous testing before deployment.

Monitoring

Continuous monitoring of copy trading systems will be conducted to detect and address potential issues proactively.

Feedback

Client feedback on copy trading malfunctions will be reviewed and used to improve our systems and processes.

Risk Management

Client Education

Clients will be provided with educational resources to understand the risks associated with copy trading.

Stop-Loss Orders

Clients are encouraged to use stop-loss orders and other risk management tools to protect their investments.

Regular Audits

Internal audits will be conducted to ensure the integrity and reliability of our copy trading systems.

Contact Information

Clients experiencing issues or seeking more information about a copy trading malfunction can contact Neolin FX support through the following channels:

  • Email: [support@neolinfx.com]
  • Phone: +971 4 265 0105

Conclusion

The reliability of our copy trading services and the trust of our clients are paramount. Neolin FX is committed to addressing copy trading malfunctions promptly and fairly to ensure a reliable trading experience for all clients